Ethos
Why we do what we do, how we do it and everything GDPR related
Why we do what we do, how we do it and everything GDPR related
InSec Ltd was started with the intent to provide the best value security systems through ethical business practices in the most efficient way possible.
To do that, we have carefully chosen the products we use based upon years of actually installing and servicing them for their reliability, ease of use and futureproofing. We use quality equipment from trusted manufacturers like Texecom, Bosch, TDSi, Optex, Dahua, Luxrite and Hikvision to name a few.
And with over seventeen years of experience in the security systems industry, we have dealt with a broad range of manufacturers systems including Comelit, Scantronic, Paxton, Menvier, Gardtec/Risco, Eneo and LTS.
No matter what system you have, we can help.
InSec Ltd is based on three core principles, the foundations for every step of our business model and day to day operations.
We will never use pressure selling tactics, charge you more than we quoted for the job, make you pay for something you didn’t agree to or hold you hostage through twisted terms and conditions.
Once a quote is given, it is valid for fourteen days, so you can compare with other providers. Our prices are fair, and our modest profits are reinvested in the company.
We will advise you as to what we think you need based on your circumstances and our experience. As long as it doesn’t conflict with the ethical standards we hold to and the legal and regulatory requirements of the industry, we will provide what you ask for.
Every process has been paired back to its simplest form and our systems are designed to be as uncomplicated to operate as possible. We have as few people involved in a process and the minimal number of steps as possible in order to efficiently carry out our business. We want you to feel confident that if you need something done, the path from you contacting us to the job being completed is as smooth as silk.
From the materials we use to our pricing structure, we want to be as sustainable as possible. We recycle as much material as we can, avoid disposable products where feasible and use those made from recycled materials wherever practical, we also avoid bulk buying to prevent expiry and obsolescence whilst on the shelf. We keep our supply chain as short as we can, from suppliers committed to cutting waste as much as feasible in our industry. We support local business wherever possible and actively try to avoid using equipment that ties you into a manufacturer’s specific ecosystem and planned obsolescence. We want any system we install to have a long happy life, with flexibility to adapt cost effectively if your needs change.
InSec Ltd treats the privacy of its interested parties with all possible respect, and we take appropriate measures to safeguard their personal data. Personal data means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information. This notice explains how we collect, use, protect and share personal data.
Should we ask you to provide certain information by which you can be identified when contacting us, then you can be assured that it will only be used in accordance with this privacy statement.
We may collect the following information:
To enable us to provide the services you have enquired about, subsequently contracted to or to enable us to contact you to provide assistance in managing your security system.
We require this information for the following reasons:
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These include password protected computer screens, file encryption and secured storage for hard copy documentation.
At your request, you have the right to:
If you choose to exercise any of your rights above, please send the details of your requirements to InSec Ltd via email.
We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.
Your data, if you have a service and maintenance contract with us, will be retained by InSec Ltd for the life of the contract plus a period not exceeding two years, if you do not have a contract with InSec Ltd, then the Data will be retained for a period not exceeding 30 days, unless you request for it to be removed before that period has elapsed. The exception to this is policy are invoices, including your name and address, which are retained for six years to comply with UK legislation, accounting and warrenty purposes.
You may request details of your personal information, which we hold under the General Data Protection Regulation (GDPR), for which there may be a small fee.
If you believe that your personal data has been compromised, or you wish to raise a complaint, please write to us at InSec Ltd where we will investigate with the aim of responding to you within three working days.
If you are not satisfied with the way, we deal with any complaint in relation to the use of your personal information you may be able to refer your complaint to the relevant data protection regulator which in the UK is the Information Commissioner’s Office (ICO).
We operate a 24hr emergency call out service for non-contract intruder alarm systems in the Bristol and Bath area.
If you have a problem, if your alarm is making a noise and won’t stop,
we can help.
Website design by InSec Ltd 2021.
Company Registration No: 12512207 – VAT Registration No: 351372417